Monday, August 22, 2005

drink better water? how about "give better customer service?"

a little back story: for the last year or so I have been drinking Endurance: Peach Mango Vitamin Water from Glaceau purchased at my local Whole Foods for $1.59 a bottle. Expensive, Yes. Tasty, Yes. It also makes my hair and nails grow, I have more energy, and when I have a migraine it is JUST the thing. In May the Endurance supply started running low. By June the supply had dwindled. We had checked all the local Whole Foods. I have sent emails to Glaceau. I have checked with Whole Foods several times. The end result is that Dr. Pepper is now the distributor for Vitamin Water and does not choose to order that flavor. I have written to Dr. Pepper requesting that falvor. I have written Glaceau twice. Their best advice?? Google the product and find "any store" that has it and order it from there.. so much for supply and demand.

Whole Foods will order Endurance as soon as it becomes available...

There is no customer service in the following email from Glaceau.. as far as I can see THEY should be selling ME their product, I should not be digging for it.


What follows is my response to their reply to my latest request.

Aug 22, 2005


The flavor was previously available, up until June 2005. Once Whole Food switched distributorships the flavor became unavailable.

When I do a search on your website there are two stores that show up. Both stores do not carry the flavor any longer because Dr Pepper handles the distributorship for this region.

Certainly the manufacturer can help me order the product it manufactures.

Who better to know where their product actually ships?

Supply/demand? The basis of all economics.

At any rate I am very dissapointed that the best you can do is suggest I Google to look for somewhere to buy your product.

Please try to assist me. Otherwise I shall have to turn to a different product.

Take care of your customer - without us you have no one to sell your product to.

Annette Conlon

--- wrote:

> hello Annette,
> thank you for taking the time to contact glacéau®.
> at this time not every flavor is available everywhere. we recommend
> that you inquire with your local retailer to see if they can order
> the flavors you are interested in. if they are unable to get the
> flavors you want from their distributor, we suggest using a search
> engine such as to see if you can locate an online retailer
> that will deliver the flavor you want direct to you.
> we are continually working to expand the variety of flavors available
> and hope to have more in your area soon.
> thank you again, and remember to drink better water!T
> sincerely,
> haley
> consumer relations representative
> glacéau
> 1-877-GLACEAU


Sent: 8/22/2005 1:36:41 PM
Subject: DP General Questions/Feedback

Type of Request: DP General Questions/Feedback
Salutation: Mrs.
First Name: Annette
Last Name: Conlon
Age Group: 35-49
Comments: Bring back my Endurance Mango Peach Flavored Vitamin Water!!!
Please make this flavor available for distribution to Whole Foods!!!
This is not only my favorite flavor but it helps with my migraines!!
It has been unavailable for months!! Please Please Please make it
available for distribution! Please bring it back! Thank You!!!!! Updates: N
Production Code:
Store Purchased:
Store Address:
Store City:
Store State:
Store Country:
Date Purchased:
Convert to Case: Y

--- wrote:

Thank you for contacting us about Endurance Mango. Your comments and
inquiries are appreciated because they provide valuable feedback
about our brands.

We are not the makers of that water.

We appreciate you contacting us and hope you will continue to enjoy
our brands.


Consumer Relations


-----Original Message-----

Sent: 8/29/2005 5:17:38 PM
Subject: DP General Questions/Feedback [Case: 1-46434843]

Dr Pepper is the DISTRIBUTOR for Endurance Mango Peach Vitamin Water by
Glaceau , at least according to Glaceau (the manufacturer) who
instructed me to write to Dr Pepper to request that Dr Pepper release
Distribution for the flavor Endurance Mango Peach Vitamin Water by
Glaceau so that my local Whole Foods zip code 75206 will be able to
order it.

Several of us who have enjoyed this product previously prior to Dr
Pepper taking over distribution have written in per Glaceau's
suggestion to request this flavor be released.

Thank you,
Annette Conlon

-----Original Message-----
Date: 30 Aug 2005 07:50:50 -0500
Subject: RE: DP General Questions/Feedback [Case: 1-46434843]

You may contact the local bottle for more information about the



SO.. I have left a message with Dr. Pepper, Extension 4 (Consumer Complaints) as there is no extension for "bring back my vitamin water".

Monday, August 01, 2005

Comfortably Numb

I really can't say much of this better myself.. so thank you Dan, link is at bottom, enjoy!

Comfortably Numb
Dan Neil

I have fond memories of Pink Floyd, though i can't remember exactly where I put them. No rock band scattered more brains in the interstellar wind than the Floyd, whose psychotropic 1973 album "Dark Side of the Moon" is still the best-selling album by a British band, ever, after spending decades on the Billboard charts.

I did my time in thrall to Pink Floyd, and had the laser-beam tan to prove it.

Some might have found it hard to connect those cosmic anarchists with the nice old English gentlemen who took the stage at Live 8 this month, reunited for the first time in 24 years. Then again, Roger Waters—the prodigal lyricist/bassist—always sounded ancient, as if he predated the Norman Conquest. Like Churchill and Tolkien, he has an ear for dire words rooted in the Old English tongue: "Far away across the field/the tolling of the iron bell/ calls the faithful to their knees/ to hear the softly spoken magic spells."

Waters and the boys pioneered the kind of musico-pharmacology we think of today as trance and ambient and chill, long and unhurried ambles through cerebral space and time. And yet Pink Floyd was never merely a soundtrack for hallucinogens. If the music was mood altering it was primarily because it was moody, and if it was transporting it was because, unlike a lot of the noodling synthesizer music of, say, Vangelis, Pink Floyd's actually went somewhere.

And if they were to try it all again today, Pink Floyd couldn't get out of a London garage.

It was the long-playing album format that made Pink Floyd possible, and the album—as an expressive whole, a collection of tracks threaded together by theme, image or story—is pretty much dead, killed by music downloading technology that fractures recordings into pay-per-song bits to be stuffed into joggers' iPods.

No one did the thematic album better or more often than Pink Floyd. "Wish You Were Here," "Dark Side of the Moon," "Animals" and, of course, "The Wall" are hall-of-mirror narratives that gather momentum and meaning as they progress through the carefully ordered tracks, most of which are tied together with ethereal bricolage—half-heard conversations, radios being tuned, clocks and footsteps. "Dark Side of the Moon" is essentially one long song. This was the Pink Floyd experience: Drop the needle on the first track and set controls for the heart of the sun.

My vinyl copies of Pink Floyd albums, dusty with contraband, are long gone to who knows where. So I did what I imagine tens of thousands of others did the weekend of Live 8: I opened Apple iTunes to download a fresh copy of my favorite Pink Floyd album, "Wish You Were Here." Released in 1975 and dedicated to fallen band mate Syd Barrett, "Wish You Were Here" is in the truest sense an album, cast in recurring imagery and propelled by scalding cynicism about the music business, the "machine": "The band is just fantastic, that is really what I think/Oh by the way, which one's Pink?"

Looking through the queue of iTunes' Floyd offerings, I found the album, or at least its shadow: "WYWH" is hacked down to two songs. The iTunes store has made the rather amazing musical choice not to include "Shine on You Crazy Diamond"—one of the Floyd's greatest songs—in their offerings off the album. What 20-year-old decided that? You can find the song, but it's in a compilation called "A Collection of Great Dance Songs." If Pink Floyd made dance music, it's news to me.

Next I downloaded "Dark Side of the Moon," then burned it onto a CD for listening in the car. The track-by-track segmentation of the album punches huge, silent holes in the flowing interstitial passages. This is not the Floyd revelry I remember, or rather, don't remember.

Napster, the 1990s music file-sharing technology that emerged as the first of its kind, undermined the album by allowing listeners to grab just a song or two off a recording and ignore the rest. For the vast majority of pop music recordings, this was no great loss, since there might only be one or two good songs on the album. Mötley Crüe, are you listening?

But for others, the exaltation of the song over the album has meant a shrunken canvas. CD album sales are in freefall. It's rare today that recording artists create a kind of narrative dependency among songs, though albums such as Neil Young's "Greendale," Radiohead's "OK Computer" and Green Day's "American Idiot" all qualify. And you have to wonder how many podheads got past "Vertigo" to listen to the rest of U2's latest album.

Whatever the excesses that came with thematic albums—insert your favorite Rush album here—the format gave bands with big ideas room to move and groove. The rise of iTunes-style downloading throws us back to an age of narrow A- and B-side singledom, in which song length, not breadth, is the measure of marketability.

Welcome back to the machine.,0,202718.story?coll=la-home-magazine